Occupational: Customer Service

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Occupational: Customer Service

Customized assessment for measuring total job fit


At a Glance:

  • ADMINISTRATION: 45-60 minutes, Online
  • COMPETENCY AREAS: Numerical Ability, Speed & Accuracy, 11 Personal Styles: Adaptability/Flexibility, Attention to Detail, Concern for Others, Cooperation, Dependability, Independence, Initiative, Integrity/Rule Following, Persistence , Self-Control, Stress Tolerance
  • READING LEVEL: 6th Grade

Pearson's Customer Service occupational test measures an applicant's Verbal and Numerical Ability and Speed and Accuracy as well as other customer-facing work styles such as Concern for Others, Initiative, and Persistence that directly tie to the Department of Labor's extensively-researched O*Net occupational data. Get a complete and accurate job compatibility score and see all details in one easy-to-read, integrated report.

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